AWS Chatbot <--> Slack integration

For that, you would still need to leverage AWS Lambda and integrate with a third-party platform like Microsoft Teams. In this article, we discussed how to send CloudWatch notifications onto SNS using AWS Chatbot. Furthermore, AWS Chatbot makes slack notifications easier to use because its function facilitates checking out the alarm graphically. Especially, the use of AWS Chatbot adds a URL of the graph and a picture of the graph. You can choose to monitor resources based on existing AWS tags, as Dynatrace automatically imports them from service instances.

Yes, with just Application load balancer metrics you would be able to understand your application behaviour and know when something is going wrong. Whether you have monolith infrastructure microservices infrastructure like Kubernetes EKS. You would be using Application and network load balancers to expose your application to the outside world. These being said, it’s important to focus on a bottom-up approach when building a voice chatbot with Lex. You need to establish what works and build from there, then test it again, ensuring that you build more bit by bit. This can be a real struggle for devs in the travel industry as Lex finds it difficult to process place names through voice, but very easily does so through text.

Who uses AWS Chatbot?

If you’re not sure which to choose, learn more about installing packages. Deletion- As explained previously, a chatbot is made of intents which uses slots to understand what a user is saying. However, let’s say you want to delete a slot for whatever reason – you MUST delete every version of every intent that uses that slot. Otherwise AWS will give you an error message telling you that the slot is in use by an intent. Similarly, for an intent you have to delete every version of every chatbot that uses that intent.

Only Exists in 2 Regions – speaking of latency, Lex is only available in North Virginia and Ireland. Firstly, the travel industry in Asia is big and growing. Having an API in Asia which contacts a bot in another region adds to latency and reduces system performance which is vital in a voice application. Secondly, this extends to any region apart from europe or the east of America and cross-region development can add its own complications.

AWS Chatbot’s Features

Availability Zones are more highly available, fault tolerant, and scalable than traditional single or multiple data center infrastructures. AWS Chatbot is a global service and can be used in all commercial AWS Regions. The AWS Chatbot software is incredibly frustrating to use. The functionality is extremely limited and the user interface is very confusing.

Synthesizing the data from all those different sources isn’t just hard work; it’s inefficient. After you add the service to monitoring, a preset dashboard containing all recommended metrics is automatically listed on your Dashboards page. To look for specific dashboards, filter by Preset and then by Name. I am trying to configure AWS Chatbot to receive messages from SNS My chatbot is configured correctly with slack and when I publish a test message I receive it in my slack channel. However, building and running chatbots is a difficult task.

How to send Cloudwatch alarm notifications to slack by the Chatbot

Intents use slots to populate parameters that can later be used or returned to the user. These slots are essentially lists of possible words/values users will say to the bot. For example, an utterance could be “Book a ” where is any value in the Trip slot.

They also provide helpful tips and advice on how to use the aws chatbot effectively. Overall, I’m very pleased with the level of customer support provided by AWS Chatbot. This time, we chose CPUUtilization as an alarm name because we chose this metric in selecting the preferred metric section (3-2).

AWS Chatbot: Bring AWS into your Slack channel

Needed quick monitoring for various endpoints internally and externally and alert based on the status. Selecting a different region will change the language and content of slack.com. All this happens securely from within the Slack channels you already use every day.

• AWS Chatbot is a global service and can be used in all commercial AWS Regions.
• I’ve been using AWS Chatbot for a few months now and I’m really happy with the customer support.
• Next step, select Channel guardrail policies, which provide detailed control of what actions your channels members can take.
• With chatbots, you can easily fulfill the needs of your customers in an automated way using natural, human-like chat interfaces.
• AWS Support command permissions – Allows calling AWS Support APIs in supported clients.
• AWS Chatbot was launched in July 2019 as a Beta Service that lets you monitor and interact with your AWS resources through a conversational interface.

If the log group already exists, it’s expiration will be configured to the value specified in this construct . When triggered, alerts are sent to configured destinations. Give users new ways to interact with your product by building engaging voice and text-based conversational apps.

View service metrics

AWS Support command permissions – Allows calling AWS Support APIs in supported clients. After confirming that the state is in alarm, make sure that you get the alarm notification in Slack. If you haven’t launched an EC2, you should do it at first, and then proceed with the following setting in CloudWatch. As shown in this picture, CloudwatchReadOnlyAccess is selected. The convenience of this policy is that it becomes possible to look at a graph. Once you select the custom device group, you’re on the custom device group overview page.

Voice Formatting – Lex only accepts audio files in two formats – Opus and PCM. This is a real problem if your recording software isn’t very flexible and native Android or iOS do not support recording in either of these formats. This means that a conversion must take place somewhere between client and Lex and reduces the performance of the system. Learn how to create dashboards that can display both your metric and span data. To verify metrics are reporting, search for the metrics on the Metric details page in Project settings.

• Genesys Cloud CX is a contact center application optimized for automatic call distribution, interactive voice response, email, social media, chat, and text/SMS.
• These slots are essentially lists of possible words/values users will say to the bot.
• The following table shows the Chatbot metrics ingested by Lightstep.
• To verify metrics are reporting, search for the metrics on the Metric details page in Project settings.
• Commands and actions are only supported in Slack, but not in Chime.
• Dynatrace ingests metrics for multiple preselected namespaces, including AWS Chatbot.

Depending on the permissions of the IAM role that you applied to the Chatbot, you can use some CLI commands on the channel to retrieve information, even to invoke Lambdas. AWS Chatbot uses SNS to integrate with other AWS Services. The way it works, CloudWatch triggers an alarm that notifies the SNS topic, which activates Chatbot to notify the chat room. I’ve been using AWS Chatbot for a few months now and I’m really happy with the customer support. They are always quick to respond to any questions or concerns I have.

Choose the service name from the drop-down and select Add service. You can choose anomaly detection as well but this is rather straightforward and simple. All of this information is really useful to understand your application and know when something goes wrong. But that’s not all, there is one more crucial data we can use to understand the application which is network or traffic data. Whether your infrastructure is serverless, microservices, containerized or traditional monolith you cannot run away from the observability needs.